• You must bring the issue to the attention of your guide on the day of your trip
• You must provide us with an opportunity to rectify the issue
• The issue/complaint must be about something within our control (eg. this Guarantee excludes things beyond our control like weather conditions, traffic delays, and other parties encountered while on your adventure)
• The maximum allowable refund is the amount that was paid for the experience.
  

  
  

What's Included in Our Adventures?

Our adventures are all inclusive. All adventures include licenses, equipment, professional guides and everything else you need for an action packed adventure. All you have to bring is suitable clothing, comfortable enclosed footwear, a water bottle and a camera to capture the day. And if you don’t have any of the necessary clothing we’ll happily provide you with the basics at no additional cost.

Below is a guide of what you can expect to be included in the cost of your adventure:

• Professional, qualified, local Blue Mountains guides. Our senior guides all have a minimum of Certificate IV in Outdoor Recreation, including specialisations in canyoning and abseil guiding
• Quality equipment, including full length Seatec canyoning wetsuits and access to warm thermal underwear, fleeces, beanies, rain jackets and water bottles if you need them
• Comprehensive emergency equipment (Wilderness First Aid Kits, Shelters, Emergency Beacons, and more) and staff who are trained to deal with unexpected incidents
• A delicious lunch from a local delicatessen (keep reading below) on all 3/4 and full day trips (lunch optional extra on half day adventures)
• Great experiences that are packed with adventure minus the time pressure. We make sure you have opportunities to enjoy the amazing environments you’re travelling through
• Experienced, knowledgeable staff who can organize back-up options in case of National Park closures due to weather, fire or anything else
• A 100% Satisfaction Guarantee.
• Excellent customer service: Call or email us and find out for yourself!

All of our ¾-day and full day adventures include a delicious lunch prepared by Altitude Deli in Blackheath. These aren’t just ordinary sandwiches – rather they are a gourmet feast to power you through your adventure. We also make the effort to cater for most dietary requirements or preferences.

Here is our current seasonal lunch menu:

• Chicken Schnitzel with Bacon, mayo, tomato, cheese and lettuce on a bread roll
• Vietnamese Chicken with mayo, cucumber, carrot, shallots, coriander, seasoning sauce and a small amount of fresh chilli on a bread roll 
• Pesto Chicken with semi dried tomatoes, avocado, spinach on Turkish bread *
• Turkey and Brie with rocket, cranberry sauce on Turkish bread *
• Roast Beef and Kasundi sauce, mint yoghurt, roast capsicum, coriander, cucumber on Turkish bread
• Mexican Beef Burger with salsa, chilli, tomato, onion, avocado, rocket and cheese on brown roll *
• Olive Tapenade, with haloumi, alfalfa, avocado, red onion, tomato and basil on Turkish bread *
• Vegie Mexican curry patty with salsa, coriander, shallots, jalapenos, sour cream, corn chips, sweet chilli sauce, chilli and avocado on brown roll [vegetarian] *  
• Roast Pumpkin, Feta and Hummus, with semi dried tomatoes, rocket, onion and spinach on Turkish bread (vegetarian) *
• Falafel with Semi Dried Tomatoes, hummus, cucumber, tomato on Turkish bread (vegan) *^

* Indicates that a Gluten Free option of this item is available on request.

^ Indicates that this option is Halal.

Catering for dietary requirements

Provided that we are notified in advance, we are able to cater for most dietary requirements or preferences. These include; Vegetarian, Vegan, Gluten Free,  Coeliac, Halal, FODMAPS, Pescatarian, Paleo and more. Talk to our team if you have a dietary requirement.

Whilst we can provide meals that are allergen reduced, all meals are prepared on shared equipment that may also contain traces of those allergens.