Your Experience
An adventure with us includes:
- Professional, qualified, local Blue Mountains guides. Our senior guides all have a minimum of Certificate IV in Outdoor Recreation, including specialisations in canyoning and abseil guiding
- Quality equipment, including full length Seatec canyoning wetsuits and access to warm thermal underwear, fleeces, beanies, rain jackets and water bottles if you need them
- Comprehensive emergency equipment (Wilderness First Aid Kits, Shelters, Emergency Beacons, and more) and staff who are trained to deal with unexpected incidents
- A delicious lunch from a local delicatessen on all 3/4 and full day trips (lunch optional extra on half day adventures)
- Great experiences that are packed with adventure minus the time pressure. We make sure you have opportunities to enjoy the amazing environments you’re travelling through
- Experienced, knowledgeable staff who can organize back-up options in case of National Park closures due to weather, fire or anything else
- A 100% Satisfaction Guarantee.
- Excellent customer service: Call or email us and find out for yourself!
100% Satisfaction Guarantee
Conditions:
- You must bring the issue to the attention of your guide on the day of your trip
- You must provide us with an opportunity to rectify the issue
- The issue/complaint must be about something within our control (eg. this Guarantee excludes things beyond our control like weather conditions, traffic delays, and other parties encountered while on your adventure)
- The maximum allowable refund is the amount that was paid for the experience.