Your Experience

An adventure with us includes:

  • Professional, qualified, local Blue Mountains guides. Our senior guides all have a minimum of Certificate IV in Outdoor Recreation, including specialisations in canyoning and abseil guiding
  • Quality equipment, including full length Seatec canyoning wetsuits and access to warm thermal underwear, fleeces, beanies, rain jackets and water bottles if you need them
  • Comprehensive emergency equipment (Wilderness First Aid Kits, Shelters, Emergency Beacons, and more) and staff who are trained to deal with unexpected incidents
  • A delicious lunch from a local delicatessen on all 3/4 and full day trips (lunch optional extra on half day adventures)
  • Great experiences that are packed with adventure minus the time pressure. We make sure you have opportunities to enjoy the amazing environments you’re travelling through
  • Experienced, knowledgeable staff who can organize back-up options in case of National Park closures due to weather, fire or anything else
  • A 100% Satisfaction Guarantee.
  • Excellent customer service: Call or email us and find out for yourself!

 

100% Satisfaction Guarantee

We have confidence in the quality of all aspects of the adventure experiences we conduct. Because of this, if you are not 100% satisfied with your experience – if part of your adventure doesn’t meet your expectations – let us know and we will fix it for you. If the issue remains unresolved – if you aren’t completely satisfied by our response – we will refund you for the part of your trip that you were not satisfied with.

 

Conditions:

  • You must bring the issue to the attention of your guide on the day of your trip
  • You must provide us with an opportunity to rectify the issue
  • The issue/complaint must be about something within our control (eg. this Guarantee excludes things beyond our control like weather conditions, traffic delays, and other parties encountered while on your adventure)
  • The maximum allowable refund is the amount that was paid for the experience.